9wiket's Privacy Policy

01 Introduction & Scope

Welcome to 9wiket. This privacy policy explains how we handle the personal information we collect when you use the 9wiket website and app. We understand that users in Bangladesh are increasingly conscious of their digital privacy. That is why 9wiket's privacy policy is written in plain, straightforward language — so you know exactly what we do and do not do with your data.

This policy applies to the 9wiket.win website, mobile application, and all related services. By registering with 9wiket or using any of our services, you are considered to have accepted this privacy policy.

02 What Information We Collect

Delivering a secure and quality experience on the 9wiket platform requires collecting certain essential information. We only collect data that is genuinely needed to operate our services.

Information Collected Directly from You

• Full name, date of birth, and gender — for identity verification purposes.
• Email address and mobile number — used for communication and account security.
• Residential address — for KYC (Know Your Customer) verification.
• A copy of your national ID or passport — to verify your age and identity.
• Payment method details — bKash, Nagad, or Rocket number.

Automatically Collected Information

• IP address and device identifier information.
• Browser type, operating system, and device model.
• Activity logs on the platform — login times, game history, and bet records.
• Browsing behavior tracked via cookies and tracking pixels.
• Location data (only with your permission).

03 How Your Information Is Used

9wiket uses your data only for specific, defined purposes. We never use your information unnecessarily or collect more data than we need.

• Account Management: To streamline registration, login, password recovery, and security verification.
• Payment Processing: To process deposits and withdrawals successfully and maintain records of financial transactions.
• Customer Support: The support team can access the information needed to quickly understand and resolve your issue.
• Fraud Prevention: To detect unusual activity and protect accounts from unauthorized access.
• Legal Compliance: To meet the requirements of licensing authorities and financial regulatory bodies.
• Service Improvement: To analyze user experience and improve the platform.
• Relevant Notifications: To send important updates, bonus offers, and account-related notifications.
• Responsible Gaming: To identify problematic gaming patterns and provide timely support.

04 Data Sharing & Disclosure Policy

9wiket takes your privacy seriously. Except in specific circumstances, we never share your information with outside parties.

When Your Data May Be Shared

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• KYC Verification Provider: Accredited third-party verification agencies for identity and age verification.
• Legal Authority: Information may be disclosed as required by law in response to a court order or a valid request from a government authority.
• Licensing Authority: Mandatory reports submitted to regulatory authorities to maintain our gaming license.
• Technology Service Providers: Approved technology partners for cloud storage, cybersecurity, and anti-fraud tools.

When Your Data Will Never Be Shared

• Advertisers or marketing agencies.
• Competing gaming platforms.
• To any unauthorized party without your consent.
• Sale to third parties for any commercial purpose.

05 Security Measures

9wiket uses industry-standard technologies and processes to protect your data. Our security framework is continuously updated to address emerging cyber threats.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional OTP verification step when logging into your account.
• Firewall & DDoS Protection: Robust network security layers that defend against cyber attacks.
• Encrypted Database: All stored data is kept in encrypted form.
• Regular Security Audits: Regular vulnerability assessments conducted by independent security experts.
• Staff Training: All staff with access to customer data undergo strict confidentiality training.

06 Cookies & Tracking Technologies

9wiket uses cookies and similar technologies across its website and app. These help enhance your overall experience.

Cookie Types

• Essential Cookies: Essential for maintaining login sessions and ensuring the site functions correctly. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and session information.
• Analytics Cookies: Anonymized data is collected to understand which parts of the site are used most.
• Security Cookies: Used to detect fraudulent activity and bots.

You can disable non-essential cookies through your browser settings. However, doing so may limit some features.

07 Your Rights & Controls

9wiket believes every user should have full control over their own data. That is why we provide you with the following rights:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may submit a request to correct any inaccurate or outdated information.
• Right to Erasure: After account closure, you may request the deletion of any data we are not legally required to retain.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You may request a copy of your data in a portable, convenient format.
• Right to Opt Out of Marketing: You can opt out of promotional messages and emails at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

08 Data Retention Period

9wiket does not store your data indefinitely. Each type of information has a defined retention period.

Upon expiry, data is securely deleted or anonymized.

09 Protection of Minors

9wiket strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If a user is found to be under 18, the account will be immediately closed and all data deleted.
• If parents have any concerns, they can contact us immediately .
• A detailed guide for parents is available on the Responsible Gaming page.

10 Policy Changes & Updates

9wiket may update this privacy policy when necessary. Revisions may occur due to legal changes, the introduction of new services, or technological developments.

• If significant changes are made, you will be notified via your registered email or an in-app notification.
• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you have the right to close your account.

11 Contact & Complaints

For any privacy-related questions, concerns, or requests, reach out to 9wiket's dedicated Privacy Team. We typically respond within 5–7 business days.

For any complaints, please reach out to us directly in the first instance. We are able to resolve most issues quickly.